May 2025

The next generation of software isn’t just scalable—it’s orchestratable Why We Need a New Metric SaaS maturity can no longer be measured by features alone Traditional SaaS evaluation focuses on reliability, user experience, scalability, and security. These are still important—but incomplete. As AI agents increasingly execute workflows, consume APIs, and operate software on behalf of […]

The next evolution of SaaS pricing isn’t human—it’s autonomous The Old Model: Licenses and Logins SaaS was priced for people, not processes For years, SaaS monetization was simple: charge per seat, per month. The subscription model scaled predictably—more users meant more revenue. Some platforms layered in usage tiers (storage, API calls), but the buyer was

The next generation of software won’t just be smart—it will come pre-trained What Are Embedded Agents? Not integrations. Not plugins. Agents built into the product itself. Embedded agents are AI systems natively integrated into a SaaS platform. Unlike third-party add-ons or external automations, these agents live inside the product—designed to handle real tasks immediately, with

Platforms are becoming components—agents are the architects SaaS Was Built to Be the Destination But users no longer want to live in your product Historically, SaaS platforms were designed as destinations. Users logged in, explored dashboards, configured features, and triggered actions manually. The product was the workflow. The value was created through usage. But that

Serving human users is table stakes—designing for AI agents is the future API-First Was a Revolution. Now It’s Baseline. But agents need more than access—they need understanding Over the past decade, “API-first” design became the gold standard in SaaS. By exposing internal services through programmable interfaces, companies enabled integration, automation, and third-party development at scale.

When product features aren’t enough, orchestration becomes strategy The SaaS Game Is Changing Feature parity is no longer a differentiator Most SaaS companies compete on usability, speed, integrations, and feature completeness. But as generative AI and autonomous agents gain traction, these dimensions are losing strategic value. Today’s top-performing features will be tomorrow’s baseline. Instead, a

Generalist agents are rising—what happens to niche software? Vertical SaaS: Built for Focus, Not Flexibility Niche tools have long dominated by going deep Vertical SaaS platforms serve specific industries—real estate, healthcare, education, logistics—by offering tailored workflows, domain-specific logic, and compliance-aligned features. Their value lies in precision: they’re built to solve one type of problem really

Why tomorrow’s SaaS winners will empower, not control, automation SaaS Is Reaching a Breaking Point More features ≠ more value Most SaaS companies follow a familiar path: keep building features to drive user engagement and justify subscription tiers. Over time, products grow heavier, more complex, and harder to navigate—not necessarily more valuable. In the age

Modular tools aren’t enough—AI agents need orchestration-ready systems SaaS Was Built for Humans, Not Agents Traditional product design assumes a human in the loop Most SaaS platforms were built with one key assumption: humans would be navigating them. Features were isolated, configurable, and manually operated through dashboards or interfaces. Product success was measured by user

Why task-based agents will replace traditional interfaces The Dashboard is Dying SaaS is shifting from screens to systems For decades, SaaS platforms have relied on dashboards—dense, multi-tabbed interfaces where users click through charts, settings, and tools. This design assumed users would manually navigate software, learn its structure, and trigger actions themselves. But that model no